My Digital Municipality

The problem

Sources: To be completed with the initial survey results of the partner municipalities

Target groups

• Municipal employees and council members.
• Volunteers and young people from the town.
• Residents as beneficiaries of the services.

Methodology

1. 1

   Phase 1 — Diagnosis

   A digital survey of each municipality: services offered, communication channels, available data and priorities.

2. 2

   Phase 2 — Training and delivery

   20 hours of training, and graduation projects by the centre's trainees delivering services such as an official page, an electronic complaints form, a database of the households most in need, and a services map.

3. 3

   Phase 3 — Handover and operation

   A written operating manual, training the municipal team to run the service, and 3 months of follow-up.

Success factors

Targets and impact indicators

• 5Partner municipalities
• 40Staff and volunteers trained
• 5Digital services launched
• 15Trainees delivering graduation projects
• Measured against the baselineResidents' use of services after 3 months
• 4 of 5Municipalities still running the service after 6 months

All figures on project cards are targets, not achieved results, unless stated otherwise.

Challenges and how we address them

Lessons the project is built on

• Digital transformation in municipalities starts with one successful service, not a comprehensive plan.
• Involving the town's youth ensures continuity more than relying on an outside body.
• Our advice: measure the situation before intervening; the baseline is what later proves the impact.

Why it deserves to be showcased

Sustainable Development Goals

• 99.c Industry, Innovation and Infrastructure
  Goal 9: Industry, Innovation and Infrastructure

  Increase access to information and communications technology and the Internet

• 1111.3 Sustainable Cities and Communities
  Goal 11: Sustainable Cities and Communities

  Strengthen participatory planning and sustainable management of local communities

• 1616.6 Peace, Justice and Strong Institutions
  Goal 16: Peace, Justice and Strong Institutions

  Develop effective, accountable and transparent institutions

• 1717.17 Partnerships for the Goals
  Goal 17: Partnerships for the Goals

  Encourage effective public, civil society and private partnerships

Goal 9 (target 9.c) for access to digital services; Goal 11 for participatory local governance; Goal 16 (targets 16.6 and 16.7) for transparent and responsive institutions; Goal 17 for partnership with municipalities.